Frequently Asked Questions

We have added a list of the most common questions . If you can't find the answer for what you are looking for below, then please contact us.

Do I need to register to send large files?

Absolutely not. You can use our services for free without registration.

Which file formats can be shared?

All known file formats are supported. You can send all file types.

What's the file size limit to transfer?

  • You can upload up to 5 GB/free per file.

  • Need more features,  see our “ Compare all features “.

Can I share folders?

Yes, you can, by generating a link for downloaded files.

How can I upload files?

Click "Add File(s)" button to select the file you want to share, or just drag and drop your file on the upload page to start sending.

How many people can I send files to?

  • You can send files to 3 emails at once per transfer for free.

How many times can I upload?

  • You can make unlimited transfers per day, up to 5GB for free.

How long are my files kept?

  • Your files are stored on the server for 7days for free, depending on your preference. Due to data privacy, data subject to the expiration date will be automatically deleted

  • If you need storage space you can upgrade to the next plan that best suits your needs to get more features and higher service limits.

  • Once a file has expired, it is automatically removed from our servers. Unfortunately once a file has been removed, there is no way of retrieving it back.

Can I recover a deleted file?

  • No, once the file is removed it's completely gone, no logs or records are kept and the only way it can come back is if it's uploaded again.

Why the uploading speed is slow?

  • There are many factors that affect upload speed. These can include your computer, network, router, your ISP traffic, and server load.

Can I protect my file with a password?

  • You can add password protection to every transfer to enjoy enhanced security. If you would like to utilize this option, make sure that all of your recipients know the password because they will not be able to download the data without it.

Do i need to install software to upload/download files?

  • Our service is accessible directly from your browser, without any software installation or application requirements.

Which browser can I use?

  • Transfer4all has been developed and tested to work with most web browsers. Transfer4all would highly recommend you use the latest version of Google Chrome, Firefox, Safari, or Edge browser.

Why does the upload or download not run as expected?

  • The platform is compatible with all browsers. We would recommend updating your web browser to the most up-to-date.

Do you want to transfer a file to one or more people? It's simple.

Transfer4all Files Transfer Platform be found on our homepage! Select your files and begin filling out the form with your information by clicking the "Start" button.

            To successfully transfer files, you must fill out the following fields:

Your email address (to keep track of your transfer and receive related information),

Your recipient's email address(es) so that we can send an email to each of your contacts with a download link for your files.

Will Transfer4all send any notification downloading my files?

  • Yes, Transfer4all sends email notifications for uploading, downloading, and deleting…

Why the recipient can not get an email?

  • If the recipient has not received an email as a notification. The recipient can check their spam or junk folder. Sometimes, an email will end up in one of these folders.

Will the recipients see the email addresses I sent the file to?

  • Each email is sent separately. It is just like using the BCC function in an email.

How can i delete my upload?

  • There is no facility to delete an uploaded file. But don’t worry if you select "Destruct the file" in the options menu. The upload will destruct itself after all the recipients have downloaded the file.

I can't find the downloaded files. Where are they?

  • Your file will store in your computer's Downloads folder. This can be changed (for Chrome, Explorer, Firefox, and Safari). If you still do not find it, use the search function on your computer.

Do you use cookies?

  • We use cookies to improve the user interface (email address auto-complete, language, etc.) Also, we use the statistical application Google Analytics, which uses its own cookies

Do you store information about users?

  • We store little information about users (email, IP, language, and Web browser). This information is used for security purposes and to enable us to make statistics about our users and improve our services.

Do you use my information?

  • We do not sell and do not distribute the information of our users to third parties. We only use your information to improve our services.

Do I have to pay to transfer files?

  • Transfer4all is totally free.No needed payment for sending 5GB  files.

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